Twilio Training

On-demand courses designed by experts that instill best practices from day one

In this course we'll see how to configure Single Sign-on (SSO) in Flex for user authentication and authorization.  We'll have a brief look at Security Markup Assertion Language (SAML) and how that is used in the interaction between Flex, Flex users and third party Identity Providers (IdP) .  After taking this course you will be able to configure Flex for SSO and understand the basics of how users of a Flex system should be managed. Read More

This course picks up where Flexercise #2 left off, and digs into further UI customizations. You will create your own custom view, and add styling that takes advantage of any existing themes. You’ll also work more with template strings and workarounds for custom channels. Finally, you’ll utilize the Actions Framework to create an auto-accept plugin, and create alerts with the Notifications Framework. Read More

Metrics are the building blocks of any report in Flex Insights. Flex Insights Historical Reporting provides built-in metrics that users can utilize to build their reports and dashboards.  Upon completion of this course, you will be able to: Identify how metrics can be used in custom reports and metrics  Create your own custom metrics using MAQL language  Read More

In this third, and last, course of our three-part CRM series, we will integrate Flex with a more secure CRM. At the end of the course, you will be able to customise the Flex UI based on a user's roles, ensure that a Twilio Function can only be run on behalf of an authorized user, and use credentials securely from inside a Function, to access a CRM.   Read More

Welcome to Twilio Flex Fundamentals. In this course we will discuss the core features of Twilio Flex and how you can utilize them to create a customized Contact Center experience. The areas that are covered are as follows: Introduction to Twilio Flex Twilio Flex functionality overview Twilio Studio Single Sign on integration Flex WFO Overview Read More

In this second course in our three-part CRM series, we will integrate Flex with a slightly more challenging CRM. At the end of the course, you will be able to display content using custom React components, create a Twilio Function and fetch and display dynamic content from inside your Flex plugin. Read More

Shopping Cart

Your cart is empty