Twilio Training

On-demand courses designed by experts that instill best practices from day one

In this second course in our three-part CRM series, we will integrate Flex with a slightly more challenging CRM. At the end of the course, you will be able to display content using custom React components, create a Twilio Function and fetch and display dynamic content from inside your Flex plugin. Read More

Twilio Flex Insights is a contact center reporting tool. In this course, you will access the Analytics Portal which allows you to create custom dashboards and reports tailored to the needs of your contact center. Read More

Twilio Flex Insights is a contact center reporting tool that allows contact center supervisors, managers, and data analysts to create, modify, share, and consume reports and dashboards for interactions handled by Flex without needing to file IT tickets. Read More

In this this course we will take you on a tour around the Flex user interface and show you how common agent and supervisor tasks are handled in Flex. At the end of this course, you will be able to navigate around the Flex UI, handle incoming tasks and transfer calls. Read More

In this course we will integrate Flex with our first CRM. At the end of the course, you will be able to build a Studio IVR and pass data from it to Flex, enrich the Flex UI with data retrieved from the CRM and embed a CRM into Flex via an iframe using the uriCallback and postMessage methods. Read More

Twilio's Programmable Voice has a suite of tools which can monitor network and call quality. We call this package Voice Insights. In this course, you will learn how Voice Insights works, be able to apply troubleshooting techniques using Voice Insights, examine and understand Insights advanced features and metrics, and analyze key events in the life cycle of a Twilio Client Call. Read More

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