Twilio Training

Learn how to add messaging, voice, video and authentication in your software with the programming language you already use.

Twilio Flex Insights is a contact center reporting tool that allows contact center supervisors, managers, and data analysts to create, modify, share, and consume reports and dashboards for interactions handled by Flex without needing to file IT tickets. Read More

In this this course we will take you on a tour around the Flex user interface and show you how common agent and supervisor tasks are handled in Flex. At the end of this course, you will be able to navigate around the Flex UI, handle incoming tasks and transfer calls. Read More

In this course we will integrate Flex with our first CRM. At the end of the course, you will be able to build a Studio IVR and pass data from it to Flex, enrich the Flex UI with data retrieved from the CRM and embed a CRM into Flex via an iframe using the uriCallback and postMessage methods. Read More

Twilio's Programmable Voice has a suite of tools which can monitor network and call quality. We call this package Voice Insights. In this course, you will learn how Voice Insights works, be able to apply troubleshooting techniques using Voice Insights, examine and understand Insights advanced features and metrics, and analyze key events in the life cycle of a Twilio Client Call. Read More

In this course we will discuss basic customizations of the Flex UI. We will cover setting your own logo, modifying the color theme and styling custom React components. Read More

In this course we will introduce Flex troubleshooting techniques, some common issues we have seen in the wild and how to address them. Read More

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