Twilio Training

Learn how to add messaging, voice, video and authentication in your software with the programming language you already use.

In this module we will discuss Twilio Messaging Services and how you can use them to create scalable Account Notifications Applications. Read More

In this course, you will learn the fundamentals of TaskRouter. This course includes topics such as workspace, workflow, TaskQueues, worker and worker attributes, task and task attributes, task lifecycles, reservation, workflow filters, expressions and more. Read More

In this module. we will show you how to use a Studio template to create a basic IVR phone menu. Read More

Both Twilio and our customers must adhere to local phone number regulations. In this module we will introduce International Number Regulations for Global Use Cases. Read More

Welcome to Twilio Flex Fundamentals. In this course we will discuss the core features of Twilio Flex and how you can utilize them to create a customized Contact Center experience. The areas that are covered are as follows: Introduction to Twilio Flex Twilio Flex functionality overview Twilio Studio Single Sign on integration Flex WFO Overview Read More

The Console is a complete visual and functional tool providing easier access to manage your account as well as debug and operate your Twilio-based applications.  This course covers topics, such as how to:​ Find the support center and submit a ticket Access the debugger, logs and error code explanations Review the configuration settings for your numbers Buy a phone number and/or apply for short code Review billing settings such as adding payment methods, changing preferences and downloading invoices) Check your account usage Open a subaccount vs new project Manage and invite users to the project Obtain the account SID and authentication token   Read More

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