Twilio Training

In this course we'll see how to configure Single Sign-on (SSO) in Flex for user authentication and authorization.  We'll have a brief look at Security Markup Assertion Language (SAML) and how that is used in the interaction between Flex, Flex users and third party Identity Providers (IdP) .  After taking this course you will be able to configure Flex for SSO and understand the basics of how users of a Flex system should be managed. Read more

This course picks up where Flexercise #2 left off, and digs into further UI customizations. You will create your own custom view, and add styling that takes advantage of any existing themes. You’ll also work more with template strings and workarounds for custom channels. Finally, you’ll utilize the Actions Framework to create an auto-accept plugin, and create alerts with the Notifications Framework. Read more

In this third, and last, course of our three-part CRM series, we will integrate Flex with a more secure CRM. At the end of the course, you will be able to customise the Flex UI based on a user's roles, ensure that a Twilio Function can only be run on behalf of an authorized user, and use credentials securely from inside a Function, to access a CRM.   Read more

In this second course in our three-part CRM series, we will integrate Flex with a slightly more challenging CRM. At the end of the course, you will be able to display content using custom React components, create a Twilio Function and fetch and display dynamic content from inside your Flex plugin. Read more

In this course we will integrate Flex with our first CRM. At the end of the course, you will be able to build a Studio IVR and pass data from it to Flex, enrich the Flex UI with data retrieved from the CRM and embed a CRM into Flex via an iframe using the uriCallback and postMessage methods. Read more

In this course we will discuss basic customizations of the Flex UI. We will cover setting your own logo, modifying the color theme and styling custom React components. Read more