Fundamentals of Flex

Content
6 modules

Rating

Instructor
Thomas Curtis

Released
01 Oct 2020

Price
Free

Description

Welcome to Twilio Flex Fundamentals. In this course we will discuss the core features of Twilio Flex and how you can utilize them to create a customized Contact Center experience.

The areas that are covered are as follows:

  • Introduction to Twilio Flex
  • Twilio Flex functionality overview
  • Twilio Studio
  • Single Sign on integration
  • Flex WFO Overview

1
Introduction to Flex
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2
Twilio Flex Overview
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3
Twilio Studio
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4
SSO
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5
Flex Insights
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6
Flex review
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Added 2 days ago, by Anonymous
SSO module refers to WFO, which is now obsolete, but is not defined till the next module. In several areas, I think the questions were inconsistent with the answers. As I was not given question by question feedback, I have no way to tell.
 
Added 4 days ago, by Daniel
 
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