Fundamentals of Flex

Content
6 modules

Rating

Instructor
Thomas Curtis

Released
25 Jun 2019

Price
Free

Description

Welcome to Twilio Flex Fundamentals. In this course we will discuss the core features of Twilio Flex and how you can utilize them to create a customized Contact Center experience.

The areas that are covered are as follows:

  • Introduction to Twilio Flex
  • Twilio Flex functionality overview
  • Twilio Studio
  • Single Sign on integration
  • Flex WFO Overview

1
Introduction to Flex
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2
Twilio Flex Overview
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3
Twilio Studio
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4
SSO
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5
WFO
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6
Flex review
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More in depth information is required to understand and have deeper understanding of omnichannel taskrouter, skill assignment as well as reportings.
 
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